PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. By making a purchase on this webstore you agree to the following terms and conditions.
Your shipment is treated with the same care than in making Leonidas delicious chocolates. We specially package and ship your gift so that it will arrive in best possible condition, but it is important that you will manage closely the receiving of the product. Each order comes with Leonidas packaging, and upon request, we'll also include a complimentary gift card with your personal message. Note that the actual chocolate pieces may vary from the mixed assortment website images, how they are packed into the box, and depend on the selection available in our Chicago inventory.
Our world famous chocolates are fresh and flown in weekly from Brussels, Belgium. Our chocolates are made of the freshest ingredients and should be consumed within 30 days of delivery. Leonidas chocolate maintains its freshness the best in a cool and dry area with temperatures between 59 and 65 degrees. The ballotin packaging is also made in Belgium to provide the same very experience that the customers have in Brussels.
Our chocolates are shipped from Leonidas-USA.com, 1907 Central Street, Evanston, IL 60201 by FedEx, a top rated in the industry for its shipping services and handling reliability. We are not responsible for damages, losses or delays caused by FedEx or the customer negligence - please refer to www.Fedex.com to shipping terms and damages. We may elect to require a signature for delivery and hold the shipment if there is a chance of heat damage. Leonidas is not responsible for the product after it has been handed over to the carrier (FedEx, USPS or another carrier) - the customer is responsible for ensuring timely receiving of the product and mitigating all and any weather, theft, physical or other damages at the destination. Please review your addresses carefully before submitting - we will charge additional $12 for incorrect address. We strongly recommend signing up to the FedEx Shipping Manager service that allows the recipient to control the delivery dates and hold the shipments at FedEx location if necessary.
Ordering and order cancellations
The orders can be placed also as a guest, without logging into the system. The orders are cancelled when you get a cancellation confirmation email from us which can be completed before the order shipped. After the order is shipped, the orders cannot be cancelled. The most secure way to cancel the order is to create a login and cancel the order online (assuming that the order is not in shipped -mode and even before shipment labels are created). If you attempt to email us, or use contact form or call us, there is up to 24 hour delay in response and this doesn't guarantee timely cancellation until you get an email from us and we have changed the status to cancelled online (which will send you an email).
While we bring every week fresh chocolates to our shipping center, it is possible that we may be out of stock of the particular praline that you desire. We will ship and match the missing item or packaging with the closest possible flavor and packaging. You can always contact us for further information.
Special gift packaging and corporate gift items
Some larger gift packaging items require more preparation and lead time. We will make our best effort to get the items to you quickly and with least cost. You will be advised of the lead time if the gift is not shipped next day. The gift packaging may vary depending on the availability of the exact packaging materials but is guaranteed to be the same value and quality.
Leonidas Satisfaction Guarantee:
Freshness, Quality and Choices at Leonidas apply also in our Service. The chocolates are the same very chocolates that are being sold in Brussels, flown in the US weekly. However, if for any reason your order is damaged or partial, contact us by email and enclose pictures for a prompt, courteous response. We will work with FedEx to get a refund on shipping damaged items (does not include heat damage, theft, destruction or misplacement at destination).
Product Returns and Order Cancellations:
Leonidas does not accept any returns of the items because they are food items - all sales are final. The order can be canceled if the product is not already shipped from our Evanston location, but not if the product is already with FedEx or USPS.
See shipping & returns -page for the shipping terms and conditions.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Leonidas-USA (Douailly-Backman-Holdings Corp., DBHC). The collective work includes works that are licensed to Leonidas-USA, DBHC. Copyright 2005-2011, Leonidas-USA, DBHC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Leonidas-USA, DBHC or purchasing Leonidas-USA, DBHC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Leonidas-USA, DBHC or to purchase Leonidas-USA, DBHC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Leonidas-USA, DBHC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Leonidas Confisserie S.A. and Leonidas-USA, DBHC used in the site are trademarks or registered trademarks of Leonidas-USA, DBHC.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Leonidas-USA, DBHC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Leonidas-USA, DBHC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Leonidas-USA, DBHC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Leonidas-USA, DBHC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Leonidas-USA, DBHC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Leonidas-USA, DBHC product is mistakenly listed at an incorrect price, Leonidas-USA, DBHC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Leonidas-USA, DBHC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Leonidas-USA, DBHC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Leonidas-USA, DBHC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Leonidas-USA, DBHC may deliver notice to you by means of e-mail, a general notice on the site, or by another reliable method to the address you have provided to Leonidas-USA, DBHC.
Your use of this site shall be governed in all respects by the laws of the State of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Leonidas-USA, DBHC products) shall be in the state or federal courts located in Cook County, Illinois. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Leonidas-USA, DBHC products) must be commenced within one (1) year after the claim or cause of action arises. Leonidas-USA, DBHC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Leonidas-USA, DBHC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Leonidas-USA, DBHC or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Leonidas-USA, DBHC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Leonidas-USA, DBHC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Leonidas-USA, DBHC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Leonidas-USA, DBHC in its sole discretion.
You agree to indemnify, defend, and hold harmless Leonidas-USA, DBHC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Leonidas-USA, DBHC may link to sites operated by third parties. However, even if the third party is affiliated with Leonidas-USA, DBHC, Leonidas-USA, DBHC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Leonidas-USA, DBHC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Leonidas-USA, DBHC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).