PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. By making a purchase on this webstore you agree its terms and conditions.
General shipping terms: By purchasing the product in this webstore, you agree on the terms in this website.
Leonidas Quality
Your shipment is treated with the same care than in making Leonidas delicious chocolates. We specially package and ship your gift so that it will arrive in best possible condition, but it is important that you will manage closely the receiving of the product. Each order comes with Leonidas packaging, and upon request, we'll also include a complimentary gift card with your personal message. Note that the actual chocolate pieces may vary from the mixed assortment website images, how they are packed into the box, and depend on the selection available in our Chicago inventory.
Our world famous chocolates are fresh and flown in weekly from Brussels, Belgium. Our chocolates are made of the freshest ingredients and should be consumed within 30 days of delivery. Leonidas chocolate maintains its freshness the best in a cool and dry area with temperatures between 59 and 65 degrees. The ballotin packaging is also made in Belgium to provide the same very experience that the customers have in Brussels.
Our chocolates are shipped from Leonidas-USA.com, 1907 Central Street, Evanston, IL 60201 by FedEx, a top rated in the industry for its shipping services and handling reliability. We are not responsible for damages, losses or delays caused by FedEx or the customer negligence - please refer to www.Fedex.com to shipping terms and damages. We may elect to require a signature for delivery and hold the shipment if there is a chance of heat damage. Leonidas is not responsible for the product after it has been handed over to the carrier (FedEx, USPS or another carrier) - the customer is responsible for ensuring timely receiving of the product and mitigating all and any weather, theft, physical or other damages at the destination. Please review your addresses carefully before submitting - we will charge additional $12 for incorrect address. We strongly recommend signing up to the FedEx Shipping Manager service that allows the recipient to control the delivery dates and hold the shipments at FedEx location if necessary.
Ordering and order cancellations
The orders can be placed also as a guest, without logging into the system. The orders are cancelled when you get a cancellation confirmation email from us which can be completed before the order shipped. After the order is shipped, the orders cannot be cancelled. The most secure way to cancel the order is to create a login and cancel the order online (assuming that the order is not in shipped -mode and even before shipment labels are created). If you attempt to email us, or use contact form or call us, there is up to 24 hour delay in response and this doesn't guarantee timely cancellation until you get an email from us and we have changed the status to cancelled online (which will send you an email).
Back-order items
While we bring every week fresh chocolates to our shipping center, it is possible that we may be out of stock of the particular praline that you desire. We will ship and match the missing item or packaging with the closest possible flavor and packaging. You can always contact us for further information.
Special gift packaging and corporate gift items
Some larger gift packaging items require more preparation and lead time. We will make our best effort to get the items to you quickly and with least cost. You will be advised of the lead time if the gift is not shipped next day. The gift packaging may vary depending on the availability of the exact packaging materials but is guaranteed to be the same value and quality.
Leonidas Satisfaction Guarantee:
Freshness, Quality and Choices at Leonidas apply also in our Service. The chocolates are the same very chocolates that are being sold in Brussels, flown in the US weekly. However, if for any reason your order is damaged or partial, contact us by email and enclose pictures for a prompt, courteous response. We will work with FedEx to get a refund on shipping damaged items (does not include heat damage, theft, destruction or misplacement at destination).
Product Returns and Order Cancellations:
Leonidas does not accept any returns of the items because they are food items - all sales are final. The order can be canceled if the product is not already shipped from our Evanston location, but not if the product is already with FedEx or USPS.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Leonidas-USA (Douailly-Backman-Holdings Corp., DBHC). The collective work includes works that are licensed to Leonidas-USA, DBHC. Copyright 2005-2011, Leonidas-USA, DBHC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Leonidas-USA, DBHC or purchasing Leonidas-USA, DBHC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Leonidas-USA, DBHC or to purchase Leonidas-USA, DBHC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Leonidas-USA, DBHC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Leonidas Confisserie S.A. and Leonidas-USA, DBHC used in the site are trademarks or registered trademarks of Leonidas-USA, DBHC.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Leonidas-USA, DBHC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Leonidas-USA, DBHC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Leonidas-USA, DBHC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Leonidas-USA, DBHC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Leonidas-USA, DBHC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors, Pricing Errors
In the event that a Leonidas-USA, DBHC product is mistakenly listed at an incorrect price, Leonidas-USA, DBHC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Leonidas-USA, DBHC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Leonidas-USA, DBHC shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Leonidas-USA, DBHC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Leonidas-USA, DBHC may deliver notice to you by means of e-mail, a general notice on the site, or by another reliable method to the address you have provided to Leonidas-USA, DBHC.
Jurisdiction
Your use of this site shall be governed in all respects by the laws of the State of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Leonidas-USA, DBHC products) shall be in the state or federal courts located in Cook County, Illinois. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Leonidas-USA, DBHC products) must be commenced within one (1) year after the claim or cause of action arises. Leonidas-USA, DBHC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Leonidas-USA, DBHC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Leonidas-USA, DBHC or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Leonidas-USA, DBHC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Leonidas-USA, DBHC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Leonidas-USA, DBHC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Leonidas-USA, DBHC in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Leonidas-USA, DBHC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Leonidas-USA, DBHC may link to sites operated by third parties. However, even if the third party is affiliated with Leonidas-USA, DBHC, Leonidas-USA, DBHC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Leonidas-USA, DBHC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Leonidas-USA, DBHC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Privacy Policy
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Leonidas calls time to time credit card owners to verify the ownership. All credit card frauds discovered will be reported to authorities.
Do we use "cookies"?
- Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
- We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Leonidas Chocolates USA, DBHC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site, you consent to our privacy policy.