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Shipping

Leonidas USA Shipping

Leonidas USA ships authentic Belgian chocolates throughout the United States. Because premium Belgian chocolate is temperature-sensitive, we carefully select packaging and shipping methods based on destination, season, and weather conditions. Our chocolate delivery options may include Standard, 2-Day, and Overnight shipping through FedEx, UPS, or USPS.

For the best chocolate delivery experience—especially during warm weather—please make sure the recipient is available to receive the package and bring the chocolates indoors promptly after delivery.

General Shipping Policy

By placing an order on Leonidas-USA.com, you agree to these Shipping and Returns terms.

Orders are prepared and shipped from:

Leonidas USA
1907 Central Street
Evanston, IL 60201

We ship through FedEx, UPS, and USPS, depending on the shipping service, destination, and order.

Our responsibility is to prepare the order appropriately, package it for the expected shipping conditions, and tender it to the selected carrier using the shipping service purchased for the order.

Once a shipment has been accepted by the carrier, transportation and delivery are performed by that independent carrier and are outside Leonidas USA's direct control. Leonidas USA therefore cannot be responsible for carrier delays, missed delivery commitments, delivery exceptions, weather disruptions, theft after delivery, or other circumstances occurring after the package has been tendered to the carrier.

This applies even when an expedited service such as 2-Day Air or Next-Day/Overnight delivery has been purchased and paid for. Leonidas USA purchases the requested transportation service from the carrier, but we cannot guarantee that the carrier will complete delivery within its estimated or contracted transit time.

Shipping Options & Order Processing

Depending on destination, season, and weather conditions, shipping options may include Standard, 2-Day, and Next-Day/Overnight delivery.

Order Cutoff

Orders received before 12:00 PM Eastern Time are typically processed the same business day. Orders received after 12:00 PM are generally processed the following business day.

Processing times may be longer during holidays and peak chocolate seasons.

Weekend Shipping

To protect product quality, particularly during warm weather, we generally avoid shipping packages that would remain in a carrier's network over a weekend.

We do not normally ship on Friday, Saturday, or Sunday and do not schedule weekend deliveries. Monday delivery may also be restricted depending on the destination, shipping method, and weather.

Peak Seasons

During Christmas, Valentine's Day, Easter, Mother's Day, and other high-volume periods, please allow additional time for both order preparation and carrier transit. Processing may take up to 3 business days during exceptionally busy periods.

We strongly recommend ordering early for gifts needed by a specific date.

Warm-Weather Shipping

Chocolate requires special care in warm weather.

From approximately May 1 through October 1, and throughout the year for destinations experiencing high temperatures, we may restrict available shipping methods or require expedited shipping.

For warm-climate destinations—including Arizona, California, Florida, Georgia, Louisiana, New Mexico, Nevada, South Carolina, and Texas—Overnight shipping may be required when temperatures make slower transportation unsuitable for chocolate.

Leonidas USA also reserves the right to temporarily delay a shipment when doing so is reasonably necessary to protect the chocolates from extreme temperatures or other adverse conditions.

Your Help Is Important: Please Be Available for Delivery

Even the best insulated packaging has limits. The period immediately following delivery is particularly important during warm weather.

A package left outdoors, on a porch, in direct sunlight, in a hot mailroom, or inside an unconditioned delivery area can warm very quickly.

For the best possible delivery experience, we strongly recommend:

  • Choose a delivery address where someone will be available to receive the package.

  • Whenever possible, ship to a staffed, air-conditioned location, such as a workplace, office, concierge building, or reception desk.

  • Monitor the carrier tracking information on the expected delivery day.

  • Bring the package indoors as soon as it is delivered.

  • If no one can be available, consider asking FedEx or UPS to hold the package at an authorized location for pickup.

Please do not leave temperature-sensitive chocolate unattended after delivery.

Leonidas USA cannot be responsible for melting or other heat-related damage when a package is delivered to the correct address but remains unattended, the recipient is unavailable, delivery cannot be completed because access is unavailable, or the package is not collected promptly.

Expedited Shipping & Carrier Delays

Selecting 2-Day Air, Next-Day, Overnight, or another expedited service means that Leonidas USA will purchase and tender the shipment to the carrier using that service.

However, the actual transportation and final delivery are performed by the carrier.

Payment for expedited shipping does not mean that Leonidas USA can guarantee the carrier's actual delivery date or time.

FedEx, UPS, USPS, and other carriers may experience delays or delivery exceptions due to circumstances including:

  • Severe weather or excessive heat

  • Aircraft or transportation disruptions

  • Mechanical or operational problems

  • High seasonal shipping volumes

  • Incorrect or inaccessible delivery locations

  • Recipient unavailability

  • Labor disruptions

  • Natural disasters

  • Other circumstances outside Leonidas USA's control

If, for example, Leonidas USA ships an order correctly using FedEx 2Day but FedEx delivers the package later than its expected delivery date, the carrier's delay does not constitute a failure by Leonidas USA to ship the order using the service purchased.

We will, of course, assist customers with available tracking information and reasonable carrier inquiries when a shipment encounters a problem.

Shipping Address Accuracy

Please review the recipient's shipping address carefully before submitting your order.

An incorrect apartment or suite number, ZIP Code, street number, company name, or other address detail can delay delivery—particularly when shipping chocolate during warm weather.

Carriers generally deliver based on the information provided and may not independently verify that the recipient information is correct.

  • Address corrections may be subject to a $13 carrier address-correction fee.

  • Leonidas USA cannot issue refunds for unsuccessful or delayed deliveries resulting from incorrect or incomplete addresses supplied with the order.

  • For large gift orders, we strongly recommend validating addresses before submitting the order.

For multiple-recipient or corporate gift shipments, a verified address list may be emailed to admin@leonidas-usa.comfor upload. Please allow at least 48 hours for processing.

Tracking Your Delivery

Once your order ships, please use the tracking information provided to follow its progress.

We strongly encourage recipients to monitor tracking on the scheduled delivery day rather than relying solely on an estimated delivery time.

Carrier tracking systems occasionally change estimated delivery dates or show delayed scans. A tracking estimate should therefore be considered an estimate rather than a guarantee that delivery will occur at a particular hour.

You can track shipments directly through:

  • FedEx

  • UPS

  • USPS

For FedEx and UPS shipments, their delivery-management services may also allow you to request a hold at an eligible pickup location when available.

Extreme Weather & Other Events Outside Our Control

We want your chocolates to arrive in the condition in which they left our store. If severe heat, storms, natural disasters, transportation interruptions, labor disruptions, or other unusual circumstances create an unreasonable risk to the shipment, we may delay shipping until conditions improve.

Leonidas USA cannot be responsible for delivery delays or losses resulting from events outside our reasonable control, including carrier disruptions and force majeure events.

Free Shipping

Free-shipping offers apply only to eligible orders shipped within the contiguous United States and may be subject to seasonal, temperature, destination, order-value, and shipping-method restrictions.

During warm weather, an expedited shipping upgrade or surcharge may be required to protect product quality.

Shipments to Alaska and Hawaii and other destinations requiring special transportation may be subject to additional charges.

Damaged or Heat-Affected Orders

If your package arrives damaged, please contact us as soon as possible and within 48 hours of delivery.

Please retain the shipping carton, packaging materials, and products and provide photographs showing:

  • The shipping carton

  • The shipping label

  • The internal packaging

  • The affected chocolates

This information helps us determine what occurred and, when appropriate, submit a claim or inquiry to the carrier.

Because chocolate is perishable, returns are generally not accepted.

Fraudulent Claims & Chargebacks

We review disputed transactions and delivery claims carefully. Orders may be held or cancelled when transaction information indicates a meaningful risk of fraud.

Claims involving non-delivery are reviewed against carrier tracking, delivery confirmation, address information, and other available documentation. Fraudulent claims or intentionally false "item not received" reports may be challenged through the payment provider and, when appropriate, reported to the relevant authorities.

Shipping at a Glance

Shipping Item Leonidas USA Policy
Order cutoff 12:00 PM Eastern Time
Weekend shipping Generally no Friday, Saturday, or Sunday shipping
Recipient availability Strongly recommended; packages should be brought indoors immediately
Warm-weather shipping Expedited or Overnight shipping may be required
Packaging Insulated and seasonally adjusted as appropriate
2-Day / Overnight service Leonidas purchases the selected service; actual carrier delivery timing cannot be guaranteed by Leonidas USA
Carrier delays Outside Leonidas USA's control after shipment is tendered to the carrier
Free shipping Eligible contiguous-U.S. orders; restrictions may apply
Perishable returns Generally not accepted
Damage claims Contact us within 48 hours and provide photographs

A Final Note About Chocolate Delivery

Chocolate is happiest indoors.

We carefully prepare and package every shipment, but we cannot control the package once it enters the carrier's network or after it reaches the delivery address.

For the best experience, please arrange for someone to receive the package, follow the tracking closely, and bring your Leonidas chocolates indoors promptly after delivery.

Thank you for helping us make sure your chocolates arrive ready to enjoy.