Your shipment is treated with the same care than in making Leonidas delicious chocolates. All chocolates ship in a climate controlled packaging. We specially package and ship your gift so that it will arrive in perfect condition, no matter how warm the climate. Each order comes tucked within Leonidas packaging, and upon request, we'll also include a complimentary gift card with your personal message. Our world famous chocolates are fresh and flown in weekly from Brussels, Belgium. Our chocolates are made of the freshest ingredients and should be consumed within 14 days of delivery. Leonidas chocolate maintains its freshness the best in a cool and dry area with temperatures between 59 and 65 degrees. Our chocolates are shipped by UPS that is top rated in the industry for its shipping services and handling reliability. Please refer to www.UPS.com to shipping terms, including shipping damages. Back-order items. While we bring every week fresh chocolates to our shipping center, it is possible that we may be out of stock of the particular praline that you desire. We will ship and match the missing item or packaging with the closest possible flavor and packaging. You can always contact us for further information.
Special gift packaging and corporate gift items. Some larger gift packaging items require more preparation and lead time. We will make our best effort to get the items to you quickly and with least cost. You will be advised of the lead time if the gift is not shipped next day.
Leonidas Satisfaction Guarantee: Freshness, Quality and Choices at Leonidas apply also in our Service. When you send Leonidas gift, you can be assured that it will arrive in perfect condition, packed in climate controlled packaging. However, if for any reason your order does not meet with your satisfaction, simply return it to us for a prompt, courteous replacement. However, we cannot replace shipment when the damage is caused by the shipping company (UPS) or if the shipment was damaged after arrival, or if UPS did not deliver on time/perform as contracted.
For questions, email Customer Service at info@ClubLeonidas.com
All orders placed before 10:00am CST will be processed that same day. If your order is placed after 10:00am CST, please allow 24 hours for processing. Since temperatures vary across the country we may not elect to ship over a weekend to guarantee its arrival in premium condition. Therefore, we can not guarantee Monday deliveries on any order. Christmas and Valentines may also extend the UPS shipping times and we cannot guarantee their on time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you. |